FAQ

MIDKNIGHT ORANGE Refund Policy

 

Effective Date: October 31st 2023

 

At Midknight Orange, we are committed to providing our customers with high-quality products and a satisfying shopping experience. We understand that there may be occasions where you need to request a refund, and we aim to make the process as clear and straightforward as possible.

 

1. Refund Eligibility:

 

  • We offer refunds on products that meet one or more of the following conditions:
    • The product is damaged or defective.
    • The wrong product was shipped to you.
    • The product is significantly different from what was described on our website.

 

2. Refund Request Process:

 

  • To request a refund, please contact our Customer Support team within 48 hours of receiving your order.
  • Provide your order number, a clear description of the issue, and any supporting evidence such as photographs.
  • Our Customer Support team will assess your request and respond promptly with instructions on how to proceed.

 

3. Refund Process:

 

  • Once your refund request is approved, we will process your refund within 5 - 10 business days depending upon the bank.
  • Refunds will be issued in the original form of payment used for the purchase.

 

4. Non-Refundable Items:

 

  • Certain items may not be eligible for a refund, including but not limited to:
    • Downloadable products (e.g., digital content, software).
    • Custom-made or personalized products.
    • Items marked as "final sale."

 

5. Return Shipping:

 

  • If required to return a product, we may provide you with a prepaid shipping label or instructions on where to send the product.

 

6. Contact Information:

 

 

7. Policy Changes:

 

  • We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting to our website.

 

By shopping with Midknight Orange, you agree to abide by the terms and conditions outlined in this refund policy.

 

 

Please ensure that you comply with any legal requirements and consumer protection laws applicable to your region when creating or updating your refund policy. Additionally, you may want to consult with legal counsel to ensure your policy aligns with all relevant regulations.